Polycom Cx700 Software Update
The Polycom CX700 phone ships with version 7577.4100 of the Lync Phone Edition operating system. It’s an older version, from OCS days. You can still use this phone with Lync Server 2010 and 2013, by installing the latest version of Lync Phone Edition. However, attempting to upgrade it via the direct route fails. Turns out there’s an error in its upgrade path. We encountered this error, and after some online research plus talking to Microsoft, came to the solution. Here it is, for your future reference!
Software Update Problem
We've been working with a Microsoft rep who discovered that the affected phones aren't getting the firmware updates from the server, and as such, they're also. Microsoft® Lync™ Phone Edition for Polycom® CX700 and LG-Nortel IP Phone 8540 is the next generation of software designed for the phones from Polycom and LG-Nortel to interoperate with Microsoft® Lync™ Server 2010 or Microsoft® Lync™ Server 2013. Device Updates (firmware upgrade) with Lync 2010 I connected Aastra 6725ip phone this morning. Polycom CX700 and LG-Nortel IP Phone 8540.
The Problem: CX700 Won’t Allow Upgrades OR Login Like all Polycom phones, the CX700’s OS is upgradeable. We found out about the latest version of Lync Phone Edition, Cumulative Update 7 (CU7). Hey, new version! Let’s upgrade! Except we couldn’t. We tried logging into the phone for upgradingand failed.
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Polycom Cx700 Setup
The phone stalled, eventually giving us a Certificate Authentication Error. Why would the phone resist upgrading? Were we missing a setting?